Cookie Policy

Metaxu One Private Limited

Effective Date: 06/07/2026 Last Updated: 06/07/2026

This Cookie Policy explains how Metaxu One Private Limited ("Metaxu One," "Company," "we," "us," or "our") uses cookies, similar technologies, and related tracking mechanisms when you visit our website, applications, platforms, products, and services (collectively, the "Services").

This Cookie Policy should be read together with our Privacy Policy and Terms and Conditions.

By continuing to use our Services, you acknowledge that cookies and similar technologies may be used as described in this Policy, subject to your consent preferences and applicable law.

1. Company Information

Metaxu One Private Limited Mumbai, Maharashtra, India

Email: privacy@metaxuone.com

2. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. Cookies help websites function properly, improve security, remember preferences, analyze website performance, improve user experience, and support business operations.

Cookies generally do not access files stored on your device and cannot execute programs or deliver malware.

3. What Are Similar Technologies?

In addition to cookies, we may use web beacons, pixels, tags, local storage, session storage, SDKs, device identifiers, log files, and server-side tracking technologies.

For simplicity, all such technologies are collectively referred to as "Cookies" throughout this Policy unless otherwise specified.

4. Types of Cookies We Use

A. Strictly Necessary Cookies

These cookies are essential for the operation, security, and integrity of the Services. Examples include authentication, session management, security controls, load balancing, fraud prevention, and network management. Without these cookies, certain features may not function properly.

B. Functional Cookies

These cookies help remember language preferences, region settings, accessibility settings, user preferences, and saved configurations.

C. Analytics Cookies

These cookies help us understand website traffic, user behavior, navigation patterns, feature usage, and service performance. Data is typically aggregated and used to improve Services.

D. Performance Cookies

Performance cookies help optimize website speed, identify technical issues, improve system reliability, and monitor operational performance.

E. Marketing and Advertising Cookies

Where permitted by law, these cookies may be used to measure advertising effectiveness, deliver relevant promotions, limit repetitive advertisements, and analyze campaign performance. Marketing cookies are deployed only where legally required consent has been obtained.

F. Third-Party Cookies

Certain third-party providers may place cookies through our Services, including analytics providers, cloud providers, security providers, payment processors, customer support platforms, and marketing service providers. Metaxu One does not control third-party cookie technologies.

5. Categories of Information Collected Through Cookies

Depending on the technology used, cookies may collect IP address, browser type, device information, operating system, language preferences, geographic region, session information, website interactions, login status, referring URLs, usage statistics, and performance metrics.

We do not intentionally use cookies to collect sensitive personal information unless expressly disclosed and legally permitted.

6. Purposes of Cookie Usage

We use cookies for service delivery, security, performance, analytics, and compliance.

7. Legal Basis for Cookie Processing

Depending on applicable law and jurisdiction, cookie processing may rely on consent, legitimate interests, contractual necessity, and legal compliance.

8. Cookie Consent Management

Where required by applicable law, users will be provided with a consent management mechanism allowing them to accept all cookies, reject non-essential cookies, customize cookie preferences, and withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9. Managing Cookies

Users may control cookies through browser settings, device settings, consent preference tools, and third-party opt-out mechanisms. Most browsers permit blocking cookies, deleting cookies, and restricting tracking technologies. Disabling certain cookies may impact Service functionality.

10. Cookie Retention Periods

Session Cookies

Automatically deleted when the browser closes.

Persistent Cookies

Remain until expiration date is reached, user manually deletes them, or browser settings remove them.

11. International Data Transfers

Cookie-generated information may be processed in India and other jurisdictions where service providers operate. Where required by law, appropriate safeguards may be implemented.

12. Data Security

We implement reasonable safeguards designed to protect information collected through cookies, including encryption, access controls, monitoring systems, security testing, and vendor assessments.

No internet-based transmission or storage method can be guaranteed to be completely secure.

13. Third-Party Analytics and Advertising Services

We may use third-party technologies to analyze website usage, measure engagement, improve Services, and support business operations. Such providers may independently process information in accordance with their own privacy notices.

14. No Guarantee of Complete Tracking Prevention

Although users may block cookies or tracking technologies, Metaxu One does not guarantee that all tracking mechanisms can be completely disabled, browser settings will function identically across devices, third-party technologies will fully honor user preferences, or internet infrastructure beyond our control will not collect technical information.

15. Limitation of Liability Regarding Cookies

To the maximum extent permitted by applicable law, Metaxu One Private Limited shall not be liable for browser-level tracking technologies, third-party cookies, device manufacturer technologies, internet service provider activities, telecommunications network operations, third-party analytics processing, third-party advertising technologies, user configuration errors, or unauthorized third-party interception beyond reasonable security controls.

16. Third-Party Liability Disclaimer

Metaxu One does not own, operate, manage, or control third-party websites, advertising networks, analytics services, cloud providers, social media platforms, or technology vendors. Accordingly, we make no representations regarding their privacy practices, we are not responsible for their cookie deployments, and we are not liable for losses arising from third-party processing activities.

17. Compliance Statement

This Cookie Policy has been designed with consideration of applicable privacy and data protection principles, including the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000 (India), GDPR (where applicable), UK GDPR (where applicable), ePrivacy principles (where applicable), and other applicable privacy regulations.

18. Governing Law

This Cookie Policy shall be governed by and construed in accordance with the laws of India.

19. Jurisdiction

Any dispute arising out of or relating to this Cookie Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India, except where mandatory consumer protection or privacy laws provide otherwise.

20. Changes to This Cookie Policy

We may amend this Cookie Policy from time to time. Updated versions will be published on the website and become effective upon publication unless otherwise specified.

21. Contact Information

For questions regarding cookies, privacy, or compliance matters:

Metaxu One Private Limited Mumbai, Maharashtra, India

Privacy Team: privacy@metaxuone.com Legal Team: legal@metaxuone.com

Acknowledgment

By accessing or using the Services, you acknowledge that you have read and understood this Cookie Policy and understand how cookies and related technologies may be used in connection with the Services, subject to applicable law and your consent preferences where required.